Our policy

A 50% deposit is required to secure every appointment. It is taken when you book and comes straight off your bill on the day.

Life happens. If you need to move your appointment, let us know at least 72 hours beforehand and we will carry your deposit across to your new time. Inside 72 hours we are not able to transfer it.

If you need to cancel, please give us at least 24 hours notice and your deposit will be refunded in full. Cancel inside 24 hours and the deposit is retained.

If you do not arrive for your appointment, the deposit is retained.

Please give us a call if you are running behind. We will do what we can, but if you arrive more than 20 minutes late we may need to shorten your service or move it to another day, and the terms above apply.